Refund Policy
This Refund Policy applies to paid Scaleappsystems training seats confirmed by invoice. Website pricing is informational; no payments are collected through scaleappsystems.digital checkout.
Eligibility
Refunds may be available when you cancel in writing before the stated cohort start date and before accessing paid live sessions or downloadable cohort packs. Self-paced Ledger Brief purchases may be refunded within seven days of payment if less than twenty percent of recorded content has been accessed.
Timeframe
Submit refund requests within fourteen days of payment for eligible self-paced items, or at least five business days before a live cohort begins for Harbor Cohort and Bonded Desk seats, unless your invoice states a different window.
Full and partial refunds
Full refunds apply when eligibility criteria are met and no live sessions or substantial downloads have been used. Partial refunds may apply if Scaleappsystems cancels a cohort and you decline a transfer: we refund unused fees after deducting any completed private workshop days already delivered. Change-of-mind cancellations after the cohort starts are generally ineligible for refund but may qualify for a one-time transfer to a later intake within six months, subject to seat availability.
Non-refundable items
- Transit Refresh alumni sessions after the session date has passed
- Third-party tools, travel, or venue costs billed at cost
- Custom private workshop days already delivered
- Seats transferred to another learner inside your organization
Refund process
Email contact@scaleappsystems.digital with your invoice number, program name, and reason. We confirm eligibility within five business days. Approved refunds are processed to the original payer.
Processing time and method
Refunds are issued via the original payment method (bank transfer or card, as applicable) within fourteen business days after approval. Bank processing times may add additional days beyond our control.
Cancellations by Scaleappsystems
If we cancel a cohort, you may transfer to another date or receive a full refund of fees paid for the cancelled seats. We are not responsible for incidental travel you book independently.
Exceptions
Mandatory consumer rights under the laws of Taiwan(China) that cannot be waived remain available. Force majeure events may delay programs; in those cases we offer transfers first, then refunds if a reasonable alternative cannot be scheduled within ninety days.
Contact for refund requests
contact@scaleappsystems.digital · 886-4-2706-7060 · Street: No. 21, Lane 225; City: Fongjia Rd.; State/province/area: Taichung; Country calling code: +886; Country: Taiwan(China);